Free Standard Shipping
100-Day Money-Back Guarantee

Do you offer free shipping?

We offer free, 7-day shipping for all orders from the USA. If you'd like to receive the product more quickly, we offer 2-day shipping for a fee of $8.00 per order. For orders from other countries, please notice the reminder of the delivery time when you choose shipping options.

Can I return the product if it doesn’t meet my expectation?

For orders from the USA, you may return products within 100 days of your receipt of the shipment for a full refund. For orders from other countries, currently no-hassle returns are not supported. But if you receive a defective product, just contact us to get a replacement.

How do I return the product to you?

To initiate a return, please submit your request by emailing with your order number and which item(s) you want to return. We will send you a prepaid shipping label to return the products to us. For more information, please visit the Warranty page.

How does your warranty policy work?

At INGEAR, we take extraordinary measures to ensure your product provides many years of dependable service. If it doesn't, we will gladly repair or replace it at our discretion. Visit the Warranty page for warranty service details.

Can I get replacement parts?

Usually we do not send out replacement parts for our products, but you can visit the Warranty page to see how to turn your product in for repair or replacement.

Why should I register the product?

Register your product on to receive updates about your purchased product.

Where can I find the serial number?

The unique number is marked on the flashlight head of each product at the time of manufacturing.

Still have questions?